Info

CUSTOMER SERVICE
If you would like to get any additional information or have any questions regarding your purchase please feel free to contact our customer service using a website contact form. We will gladly answer your request as soon as possible during nearest business hours: 10 am - 8 pm (UTC +1). Customer service assistance is available at the email stated above only. Social media of the brand are not to be considered as store's customer service.

ORDER PROCESSING TIME
Since all jewelry is entirely handcrafted, we kindly ask you to kindly respect the order processing time - 1-10 business days which is not enclosed to the estimated delivery time stated in shipping options. We thank you in advance for your patience and understanding!

SHIPPING & DELIVERY
Available for the customer's shipping address delivery options could be chosen during checkout process. Stated in the shipping options delivery time is to be considered as estimated time proclaimed by delivery services.

RETURN REQUEST
A non-sale item could be returned within 14 calendar days since delivery date. If 14 calendar days have gone, unfortunately we can not offer a refund or exchange. To be eligible for a return, your item must be unworn and properly packed in its original packaging. Your request must include the number of your order and the reason for the return: refund or size exchange. We do not provide free returns/does not cover the return delivery costs.

EXCHANGES
Size exchange is possible only when needed size of the same design is available. Exchange for a different design is not possible. An exchange will be processed as soon as the returned item/s is received and accepted. Exchange processing time generally takes up to 5 business days. 

REFUNDS
If for any reason you are not satisfied with an order, non-sale item can be returned for refund within 14 days of the merchandise delivery date.
- Sale/discounted items (15% +) are non-refundable.
- All pierced earrings are strictly non returnable for hygiene reasons.
- Books and notebooks are non-refundable.
-Shipping costs are non-refundable as soon as delivery is performed.
- In case if complimentary shipping has been applied to the returned order, shipping costs will be deducted from total refund amount. 

Refund could be issued within 60 days since original purchase date only. In case if return process takes more than 60 days since original purchase date, store credit will be issued accordingly. Refund processing by a payment gateway is started as soon as the returned item/s is received and accepted, refund processing time takes up to 10 business days. Refund is issued in the same currency and to the same payment method as in the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and/or bank fees and will not be reimbursed.